Frequently asked questions

Two things. For small businesses, we're a tech services partner: we review and build websites, automate repetitive work like follow-ups, booking, and invoicing, set up AI assistants, connect the tools you already use, help choose and set up business systems like a CRM or ERP, plan your technology roadmap, and train and support your team. For homes and families, we set up phones, reminders, video calls, scam protection, smart home devices, Wi-Fi, and medical alert systems so they just work, and we teach you to use them at your pace.

We're based in San Antonio. In-person consultations and visits start December 1, 2026; until then, we help by Zoom, phone, and screen sharing. For businesses, much of our work is done remotely, so we work with businesses across Texas and beyond, and in person around San Antonio. Home help is in person around San Antonio or remotely by video. In-home visits include a travel fee: $50 for the first 30 miles from Cibolo, plus $1.50 per mile beyond that. In-person consultations already include travel within 30 miles.

Start with a free intro. Tell us a little about what you need, and within one business day we'll reach out with a short call (up to 10 minutes) or an email, whichever you prefer. There's no pressure to buy anything.

Yes. The free intro is a short call or email. For a deeper conversation, book a consultation: 45 minutes on Zoom for $75 (join by video or dial in by phone), or up to 1.5 hours in person for $150 within 30 miles of Cibolo, plus $1.50 per mile beyond that.

For businesses: start a monthly retainer within 15 days, and we'll take $75 off your first month, or $100 after an in-person consultation. For homes: join any membership within 15 days of your consultation and your first month is Plus, free, which works like a guarantee on everything we set up. After that, your membership continues on the plan you chose. Otherwise, the fee covers the consultation itself.

Reply to your calendar invitation or email hello@tezalconsulting.com at least 24 hours before your appointment, and we'll find a new time. Consultation fees are non-refundable. See our terms for details.

We reply to messages and intro requests within one business day. The fastest way to reach us is the chat assistant (bottom corner of any page) or the contact form.

Yes. We can review your current site and give you a clear list of fixes, redesign it, or build a new one. We focus on what brings in business: a clear message, a fast and mobile-friendly site, and easy ways for customers to call, book, or reach you. Our website plans start at $199 a month with no setup fee and no contract: Launch (up to 5 pages, built in 2 business days), Guided Launch ($299, with a consultation first), Growth ($399, with three designs and a full website review), and Premier (quoted, with portals, chatbots, and integrations). Your domain is included, and your website is yours from day one. Other website projects are quoted up front.

We go through your site on a phone and a computer and check 12 areas: content and spelling, images, design and ease of use, how visitors contact or book you, trust signals like reviews and licenses, your industry's requirements, speed, accessibility, search basics, local and AI search, how your forms and booking connect to your other tools, and security and who owns your domain. Every issue is ranked from Critical to Low, with screenshots and why it matters, plus upgrades worth considering next. There are three packages: the Website Checkup ($199, a PDF report), the Growth Review ($695, the full review in a shared Google workbook with a growth plan, competitor comparison, and a call), and the Competitive Review ($1,250, adding a ranking against up to 5 competitors and a preview of a redesigned home page). Our tools do the checking, and a real consultant reviews every finding and answers your questions personally. Curious first? Try our free website scan, or see the packages and a sample review.

We look at the software and processes behind your business, like scheduling, email, payments, accounting, and customer records, and how information moves between them. You get a clear summary of what's working, what's slowing your team down or putting data at risk, and what to fix first.

Yes. We look at how your business runs today, tell you whether you need a CRM, an ERP, software built for your industry, or just better connections between the tools you have, then set it up, move your data, and train your team. Subscriptions are in your name. For larger changes, a Strategy & Roadmap Session ($750) lays out a roadmap and proposal. See systems and integrations.

Capturing inquiries, sending follow-ups, booking appointments and sending reminders, issuing invoices, sorting email, and answering common questions with an AI assistant. We start with the tasks that take up the most of your week.

Usually not. We connect to the tools you already use. If a new tool would save real time or money, we'll explain why and what it costs before anything changes.

We quote after a consultation and, for larger projects, a $750 Strategy & Roadmap Session, where we present our findings, a roadmap, and a proposal, because every business is different. Project setups start at $120 per hour or a fixed quote, and monthly retainers are priced to your needs. You'll know the full cost, including any software subscriptions, before we start.

Yes. Training is part of the work: we test everything with you and show your team how it works, including when to double-check AI's output. Optional monthly support keeps it running as you grow.

Not at all. We explain everything without jargon and go at your pace. You can have us do it all for you, or we can teach you to do it yourself.

Automatic reminders for medications, bills, and appointments; spotting scam texts, emails, and calls; passwords you won't forget; video calls and shared family photo albums; smart home and Wi-Fi setup, like lights, thermostats, speakers, and TVs; medical alert and emergency devices; and getting started with AI.

Membership is optional. The free plan includes our 101 video, a starter checklist, and scam-alert tips. Paid plans add regular help:

• Essentials, from $49/month: remote help by the next business day, a remote check-up every quarter, the 201 training video, and 15% off new in-home work and travel.
• Plus, from $99/month: everything in Essentials, plus same-day remote replies, a remote check-in every month, priority scheduling, and 20% off new in-home work and travel.
• Premier, from $249/month: everything in Plus, plus two remote check-ins a month, a family member as a second contact, 30% off new in-home work and travel, and no travel fee when you add mobile notary or shipping pickup to an in-home visit.

Check-ins are by video call or screen sharing, up to 60 minutes. Prices start with no devices under our care. If you'd like us to look after devices like your Wi-Fi, smart speakers and thermostat, or a medical alert system, your plan costs more depending on what we manage, and we'll confirm the price with you first. If a device we manage fails and can't be fixed remotely, and it isn't caused by an accident or a change on your end, the in-home visit is included, travel too. Other in-home help gets your member discount. See all the details on the home help page.

Along with tech help, we offer mobile notary and shipping pickup: we come to you, and for shipping we pack, label, and send your items. Premier members who add either one to an in-home visit pay no travel fee for that trip. The notary or shipping service itself is priced separately.

Use the member portal: enter the email you signed up with, and you'll get a one-time code. From there you can switch plans, update your card, see past invoices, or cancel. If you cancel, your membership stays active through the end of the month you've paid for.

That's fine. You can book help only when you need it. Remote help starts at $45 per 30 minutes, and in-home visits start at $120 per hour plus travel (in-home visits start December 1, 2026).

Yes. We set up smart lights, thermostats, speakers, TVs and streaming so they work together, build simple routines, and show you how to use them. Already have a smart device that isn't cooperating? We'll get it connected and working. You buy the devices and own them.

Yes. We can help choose and set up medical alert devices, fall detection on phones and watches, and emergency contacts and medical ID, then test everything with you. Any 24/7 monitoring service is provided by the device company, and in an emergency you should always call 911.

No. We'll recommend what fits your needs and budget, and you pay for devices and app subscriptions separately, so you always own them.

Yes. The Premier membership adds a family member as a second contact, so you can stay informed and help make decisions from wherever you are.

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