Terms of service

Last updated October 22, 2026

These terms apply when you book, buy, or use services from Tezal Consulting ("we," "us"), based in San Antonio, Texas. By booking a consultation, joining a membership, paying an invoice, or using our services, you agree to them.

Our services

We help small businesses with websites, automating work, setting up AI assistants, systems reviews, connecting their tools, choosing and setting up business software, technology planning, and training and supporting their teams, and help homes and families with technology (phones, computers, reminders, video calls, scam protection, smart home devices and Wi-Fi equipment, medical alert devices, and learning AI). We work in person in the San Antonio area and remotely by phone or video.

Consultations

• The free intro is a short call (up to 10 minutes) or an email reply, at no cost and with no obligation.
• A remote consultation is 45 minutes on Zoom (video or dial-in) and costs $75, paid when you book.
• An in-person consultation is up to 1.5 hours and costs $150, paid when you book. It includes travel within 30 miles of Cibolo, Texas (ZIP 78108); beyond that, we add $1.50 per mile, billed separately. For businesses, a consultation covers your goals and our approach; a full website review is quoted separately.
• Consultation fees are non-refundable.
• Businesses: a Strategy & Roadmap Session is $750, paid before the session. It covers our review of your detailed questionnaire, research, and an in-person session presenting our findings, recommendations, roadmap, and proposal. The fee is non-refundable, and the findings and recommendations are yours to keep whether or not you hire us.
• Homes: if you join a membership within 15 days of your consultation, your first month is Plus at no charge, whichever plan you choose. When the free month ends, your membership continues on the plan you chose and is billed monthly. We'll email you before your first charge, and you can change plans or cancel before then.
• Businesses: if you start a monthly retainer within 15 days of your consultation, we credit $75 toward your first retainer month ($100 after an in-person consultation).
• These credits can't be exchanged for cash, combined with each other, or applied after the 15 days.
• To reschedule, reply to your calendar invitation or email hello@tezalconsulting.com at least 24 hours before your appointment. If we need to reschedule, we'll find a new time that works for you.

Memberships

• Memberships start at Essentials ($49/month), Plus ($99/month), and Premier ($249/month). These starting prices cover your plan with no managed devices. What each includes is listed on our home help page.
• Memberships are billed monthly in advance and renew automatically each month until you cancel.
• You can cancel anytime from the member portal. Your membership stays active through the end of the month you've paid for, and we don't refund partial months.
• You can switch plans anytime in the member portal. The price difference for the rest of the month is adjusted on your next bill.
• Included check-ins are remote (video call or screen sharing), up to 60 minutes, and are scheduled with us in advance. Unused check-ins don't carry over to the next month. Memberships don't include on-site visits.
• If you'd like us to manage devices for you (for example Wi-Fi equipment, smart home devices, or a medical alert system), your plan price is higher, depending on the number and type of devices. We'll tell you the new price and get your OK before it changes. If you join online and have devices you'd like managed, we'll review your setup and confirm the price with you.
• Memberships don't include in-home visits, except this: if a managed device fails and can't be fixed remotely, and the problem isn't caused by an accident, misuse, or changes made on your end, the in-home visit is included, labor and travel. Replacement parts and devices are paid by you.
• All other in-home work (including devices we don't manage, and problems caused by an accident or a change on your end) and new projects are billed at standard rates with a member discount on labor and travel while the membership is active: 15% for Essentials, 20% for Plus, and 30% for Premier.
• If we change membership prices, we'll email you at least 30 days before the new price applies.

Website reviews and the free scan

• Website reviews are the Website Checkup ($199), the Growth Review ($695), and the Competitive Review ($1,250), paid in advance. What each includes is listed on our website review page.
• After you pay, we'll ask for a few details about your business. We start once we have them and will tell you when to expect your results.
• Our findings and recommendations are yours to keep and use however you like, including with another provider.
• Because we start work as soon as we have your details, review fees are non-refundable once work has begun. If we can't review your site (for example, it's offline), we'll refund you.
• The free website scan is automated, checks a limited number of pages, and gives a summary only. It's a starting point, not a complete review. Results are emailed only to an address at the website's own domain or one listed on the website, and each website can have one free scan per quarter.
• Reviews and scans only look at what's publicly visible on your website and other public sources. We don't log in to your systems or test them for security weaknesses.

Website plans

• Our website plans are Launch ($199 per month), Guided Launch ($299 per month), Growth ($399 per month), and Premier (quoted). What each includes, such as page count, consultation, designs, reviews, and monthly change time, is listed on our website plans page.
• Plans are billed monthly from the day you pay. There's no setup fee and no minimum term. You can cancel anytime; cancellation takes effect at the end of the month you've paid for.
• Before checkout, you give us the details we need to build your site. We build from what you provide; changes after your first version count toward your monthly change time.
• Growth and Premier include a website review that you pay for up front. The full price of the review is credited to your account and applied to your following monthly bills. Credits have no cash value and end if you cancel.
• Refunds on website plans and reviews are given only as credit toward your monthly bill, not as cash or card refunds.
• Unused change time doesn't carry over. Work beyond your monthly change time is billed at $120 per hour, and we'll tell you before we go over. Larger sites and add-ons are quoted, and we'll confirm any new monthly price with you before it applies.
• Your website is yours from day one: its content, design, and files belong to you. We register your domain in your name, and its renewal is included while you're on a plan. If you cancel, we'll hand over your site files and domain and help you move; we can turn the site off at the end of your last paid month. We never hold your website or domain back.
• Add-on services we run for you, such as a chatbot, customer portal, dashboards, or connections to your systems, are services rather than part of your website files. If you cancel, they stop at the end of your last paid month, and we'll point you to services you can sign up for to replace them. Your data from them, such as leads and customer records, is yours, and we'll export it for you on request. The software that runs them is ours and isn't handed over.
• Booking software, business email, and other third-party services are billed by those providers under their own terms.
• You're responsible for making sure the content and photos you give us are yours to use and that your site's claims about your business are accurate, including any license numbers your industry requires.

Hourly help and projects

• Without a membership, remote help is $45 per 30 minutes and in-home visits are $120 per hour, plus travel.
• Business setups are $120 per hour or a fixed quote. We'll agree on the scope and cost in writing before we start, including any software subscriptions.
• Larger projects may require a deposit before work begins. Deposits are credited on your final invoice.
• Invoices are due by the date shown on the invoice and can be paid online by card or bank transfer.

Travel fee

On-site visits include a travel fee of $50 for the first 30 miles, plus $1.50 for each additional mile. In-person consultations already include travel within 30 miles, as described above. Members get their member discount on travel for new in-home work. Premier members pay no travel fee when they add our mobile notary or shipping pickup service to an in-home visit; the notary or shipping service itself is priced separately.

Taxes

Prices don't include sales tax. Where Texas law requires it, sales tax is added at checkout or on your invoice.

Devices, software, and your accounts

• You pay separately for any devices, apps, or software subscriptions, and you own them. We'll recommend options and explain the cost before you buy.
• Third-party products and services (for example, your phone carrier, email provider, or apps) are governed by their own terms, and we aren't responsible for their outages, changes, or pricing.
• When our work requires access to your devices or accounts, we use it only for the work you've asked for. We encourage you to change any password you share with us once the work is done.
• Please back up anything important before we work on a device. We take care with your information, but we can't guarantee against data loss.

Payments

Payments are processed securely by Stripe. We never see or store your full card number. Membership billing, receipts, and payment details can be managed in the member portal.

Our responsibility

We do our work carefully and will fix problems caused by our own mistakes. To the extent the law allows, our total responsibility for any claim related to our services is limited to the amount you paid us for the service involved, and we aren't responsible for indirect losses such as lost profits or lost data.

Privacy

Our privacy policy explains what information we collect and how we use it.

Changes to these terms

If we change these terms, we'll post the new version here and update the date at the top. Changes don't apply to services you've already paid for.

Governing law

These terms are governed by the laws of the State of Texas.

Contact

Questions about these terms? Email hello@tezalconsulting.com.